Facility Operations Center Administrator

Amazon Web Services (AWS)

Job Summary

Amazon Web Services (AWS) is currently offering Facility Operations Center Administrator position for qualified individuals who are willing to work Full Time at their office in London, England, UK Be sure to check job specifications carefully before proceeding.

Job Title: Facility Operations Center Administrator
Company Name: Amazon Web Services (AWS)
Job Location: London, England, UK
Job Type: Full Time
Job Category: Amazon Web Services (AWS)
Job Link Expiry: 2023-04-15
Posted on: Jobstrea.xyz

Job Details:

About the job

Job Summary


At Amazon, we’re working to be the most customer-centric company on earth! Amazon is a place where builders can build. We hire the world’s brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. If you’d like to help us build a place where you can find and buy anything online, this is the job for you.

The Data Centre Global Engineering Operations organization is looking for an individual with proven and tested leadership skills to help bring to fruition a newly developed Facilities Operations Centre (FOC). The FOC is responsible for 24X7 monitoring of the data centre’s physical infrastructure and will serve as a facilitator for all Large Scale Events (LSEs) and Critical Site Events (CSEs). This role will also serve as a central monitoring location for the facility electrical and mechanical systems. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.

The ideal candidate will receive extensive training to understanding of data centre IT infrastructure and data centre facilities infrastructure and how the two entities co-exist. The successful candidate will be responsible for providing assistance and support to the onsite team. The position will help ensure overall availability and reliability to meet or exceed defined service levels. Qualified candidates must also have experience functioning in a large-scale data centre and have demonstrated and displayed the ability to think outside of the box. This skill is essential, as the candidate will assist with aligning the FOC with the larger objectives of other business and peer organizations. You will need to play a role with growing the team to a standard of operational excellence.

If you are passionate about the Customer Experience, you think and act globally, and you want to contribute to the operational excellence of Amazon Data Centres, then this may be the challenge you’ve been looking for!

Roles, Responsibilities And Requirements

  • Monitors the data centre Amazon facilities infrastructure platform
  • Serves as a Point of Contact for internal and external teams
  • Assists with the development of communication and escalation protocols designed to improve the team’s performance
  • Contributes to outage post mortem analysis
  • Ensures records are updated in a timely manner
  • Assists with coordination and communication during emergency recovery efforts
  • Assists with the development of tools that will enhance the team’s performance
  • The ability to support a 24X7 environment (This is shift work which may require that you work weekends and holidays).

Basic Qualifications

  • 2+ years of Electrical or Mechanical Experience
  • 1+ years of experience working with Building and/or Electrical Platform Management Systems

Preferred Qualifications

  • 3+ years’ experience working in a large-scale data centre
  • 3+ years’ experience in a NOC (Network Operations Centre) or similar
  • Professional traits that are not unique to this position, but necessary for success at Amazon:
  • Strong verbal and written communication skills
  • Strong Microsoft Office skills (Word, Excel, Access)
  • Ability to communicate with senior leaders
  • Ability to maintain SLAs through the implementation of proactive issue detection and reporting tools
  • Ability to follow and complete support procedures, system documentation, and issue tracking entries
  • Strong customer focus approach and perspective
  • Exhibit excellent judgment
  • High standards – never satisfied with the status quo
  • Able to dive deep and never out of touch with the details of the business or the technology
  • Strive for innovation and simplification
  • Strong results orientation and able to think big
  • A strong desire to work in a dynamic environment
  • Root cause analysis and complex problem solving skills
  • Able to translate business requirements into technical specifications
  • Have a personal emphasis toward highly available and scalable global solutions
  • Self-starter
  • Shows good judgment and instincts in decision making
  • Ability to prioritize in a complex environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT – 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

Company – Amazon Data Services UK Ltd

Job ID: A2121141

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