CRM Data Insights Manager

King's College London

Job Summary

King's College London is currently offering CRM Data Insights Manager position for qualified individuals who are willing to work Full Time at their office in London, England, UK Be sure to check job specifications carefully before proceeding.

Job Title: CRM Data Insights Manager
Company Name: King's College London
Job Location: London, England, UK
Job Type: Full Time
Job Category: King's College London
Job Link Expiry: 2023-04-15
Posted on:

Job Details:

About the job

CRM Data Insights Manager

Job ID: 055507

Salary: £40,386 – £47,414 per annum, including London Weighting Allowance

Business unit: Students & Education

Department: Student Knowledge & Information

Strand Campus

About Us

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

The Student Knowledge & Information department brings together colleagues who are focussed on helping students to get the information they need quickly and easily and also to engage with their programme and university life more broadly, through management of inbound enquiries and service requests, static and dynamic digital content, and outbound communications. Our remit covers all King’s students, from enrolment to graduation.

Student Knowledge & Information is part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About the Role

The CRM (Customer Relationship Management) Data Insights Manager leverages the data available from Microsoft Dynamics 365 CRM to enhance student experience and success. Using reporting tools like Microsoft Power BI, they identify insights and ensure they are used to inform decision making for student experience initiatives. They build and maintain effective reporting to share key metrics and help service users meet SLAs (service-level agreements). As a reporting specialist, they support to colleagues leading local reporting in central services and faculties.

Relationship management at King’s operates in a ‘hub and spoke’ model, with a central Relationship Management Service at its core. The CRM Data Insights Manager will form part of a spoke in the Students & Education Directorate to deliver business-as-usual CRM activity and ensure alignment with central processes and guidelines. They will support project activity as a subject matter expert.

This is an exciting opportunity for candidates looking to gain experience in supporting student experience and success, and who wish to utilise their skills and expertise in customer relationship management (CRM) software. This is an opportunity to grow your skills in data analysis within a complex organisation.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

Contact details: Wes Durdle Associate Director, Student Knowledge & Information, [email protected]

This post will be offered on an indefinite contract.

This is a full-time post, but we welcome applications from candidates seeking a flexible work pattern within our necessary service operating hours of 10am – 4pm.

Closing date: 30 October 2022.

To apply please click the Apply Button

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