Customer Contract Manager

GE Aerospace

Job Summary

GE Aerospace is currently offering Customer Contract Manager position for qualified individuals who are willing to work Full Time at their office in Cheltenham, England, UK Be sure to check job specifications carefully before proceeding.

Job Title: Customer Contract Manager
Company Name: GE Aerospace
Job Location: Cheltenham, England, UK
Job Type: Full Time
Job Category: GE Aerospace
Job Link Expiry: 2023-04-15
Posted on:

Job Details:

About the job

Job Description Additionally The Business Leader Key Responsibilities Will Include

Job Description Summary The UK AH-64 Apache T700/701D Performance Based Logistics (PBL) Business Leader will demonstrate accountability for functional, business, and broad company objectives. In the role of Business Leader, you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, contract renewal and business development opportunities, as well as contribute to the overall business strategy. The UK T700 PBL is critical to UK military customer readiness goals. The Business Leader is the primary point of contact with assigned customers and owns the customer’s experience regarding all contract interactions.

  • Optimize depot operations for customer and suppliers
  • Provide technical and team leadership for UK-based Maintenance and Repair Organization (MRO) implementation at H+S or other shops as required
  • Establish repair schedules and program direction to achieve forecasted workload
  • Manage workload to achieve sub-assembly and piece part repair cost and schedule commitments
  • Manage rotable components flow, level loading and inventory levels to support MRO turn-around times.
  • Participate in the development and communication of contract deliverables and engine status reports
  • Assist in determining hardware “pass vs. fail” criteria and develop hardware “repair vs. buy” rational
  • Recommend and support limit expansion, leading indicator and reliability programs in response to hardware condition inspections and data collection
  • Liaison between H+S, component MROs, GE CPM, FSR and repair engineering
  • Manage component MRO activity
  • Coordinate the evaluation of unserviceable hardware to identify material distress and root cause
  • Assist in determining hardware “pass vs. fail” criteria and develop hardware “repair vs. buy” rational
  • Recommend and support limit expansion, leading indicator and reliability programs in response to hardware condition inspections and data collection
  • Provide total program leadership including GE support functions and organizations
  • Provide coordination with the customer ensuring customer satisfaction
  • Responsible for the Contract Margin Review process and associated profitability metrics
  • Responsible for contract flow down and the development of program plans related to the contract performance process
  • Represent GE in business and contractual discussions with customer
  • Review invoices for assigned accounts and collect cash in a timely manner
  • Achieve productivity goals by contract or product
  • Organize and support program and technical reviews with customers
  • Determine and flow down customer shop visit forecasts
  • Coordinates within the GE matrix to achieve customer satisfaction, readiness goals, and business metrics
  • Must be willing to travel internationally – expectation will be for 10% travel


  • Bachelor’s Degree from an accredited college or university
  • Minimum of 5 years of experience in Customer and Program Management
  • Possess or be able to obtain a UK Security Clearance

Desired Qualification

  • Bachelor’s Degree in engineering, logistics, or business
  • Lean Six Sigma Certification
  • Familiar with or experience in managing long-term customer service agreements
  • Familiar with or experience managing military aircraft maintenance/sustainment (AH-64 and UH-60 preferred)
  • Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills
  • Experience in fleet management and logistics.
  • Awareness of basic technical aspects of turbo shaft propulsion

Desired Characteristics

  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Demonstrated ability to analyze and resolve problems
  • Demonstrated ability to lead programs/projects
  • Ability to document, plan, market, and execute programs
  • Established project management skills
  • Leadership experience in UK military logistics, supply, and services

Must posses or be able to obtain a UK SC security clearance

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

At GE Aviation we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible. As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;

  • Non-contributory Pension
  • Life Assurance
  • Group income protection
  • Private medical cover
  • Holiday Hourly equivalent of 26 days, with flexible option to buy or sell

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Additional Information

Relocation Assistance Provided: Yes

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