Performance Reporter – The Environment Agency Jobs

Website Environment Agency

Job Summary

Environment Agency is currently offering Performance Reporter – The Environment Agency Jobs position for qualified individuals who are willing to work Full Time at their office in Sheffield, England, UK Be sure to check job specifications carefully before proceeding.

Job Title: Performance Reporter – The Environment Agency Jobs
Company Name: Environment Agency
Job Location: Sheffield, England, UK
Job Type: Full Time
Job Category: Environment Agency Jobs
Job Link Expiry: 2022-12-30
Posted on:

Job Details:

Job Description:

Contact Centre Services {CCS} provides a range of customer facing national once services for the Environment Agency. Based across two sites in South Yorkshire our team provide the Environment Agency’s business critical Incident Communication Service {ICS} and the National Customer Contact Centre {NCCC}. You’ll be part of a small team providing a customer focused data and reporting service to CCS. This team is vital in ensuring that CCS understand our performance in both the NCCC and the ICS.

Job Responsibilities:

  • Your role will be to create, maintain and improve management information for the Centre; producing daily, weekly and monthly performance reports for a variety of teams.
  • You will interpret data and produce reports and recommendations based on the information presented, sometimes dealing with requests of an ad hoc nature when CCS is responding to different challenges.
  • Working with the management team you will improve data and reporting accuracy for processes within the centre to help inform choices and improve performance and the service.

Job Requirements:

  • Interpreting data to highlight trends and issues;
  • Ability to present information clearly in Microsoft packages including Excel, Word and PowerPoint.
  • Can work using own initiative, prioritising and planning workloads to meet deadlines;
  • Being able to build relationships with customers to identify what their needs are and deliver a solution;
  • Using different methods of collating data;
  • Using Excel Spreadsheets, including functions like if statements, lookup, pivot tables;

Qualification & Experience:

  • We are looking for a candidate with strong IT skills and a working knowledge of Microsoft Word, Outlook and Excel and Office 365.

Job Details:

Company: Environment Agency

Vacancy Type: Full Time

Job Location: Sheffield, England, UK

Application Deadline: N/A

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