Senior Visitor Experience Officer

Job Summary

National Trust is currently offering Senior Visitor Experience Officer position for qualified individuals who are willing to work Part Time at their office in Somerton, England, UK Be sure to check job specifications carefully before proceeding.

Job Title:	Senior Visitor Experience Officer
Company Name:	National Trust
Job Location:	Somerton, England, UK
Job Type:	Part Time
Job Category:	National Trust
Job Link Expiry:	2023-04-15
Posted on:	Jobstrea.xyz

Job Details:

About the job

Summary

***INTERNAL APPLICANTS ONLY PLEASE***

If you love engaging with our visitors and interpreting our collections with inspiring events and ways to bring our works of art to life, we’ve got a fantastic opportunity for you.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year

What it’s like to work here

Lytes Cary Manor is a relatively small property and as such has a really friendly atmosphere, making it a great place to work. It consists of an ancient manor house, dating from the fourteenth-century onwards, with beautiful gardens complete with a topiary Apostle garden, orchard and croquet lawn.

For more information about our property please visit www.nationaltrust.org.uk/lytes-cary-manor

What you’ll be doing

You’ll work with the Visitor Experience Manager to ensure every aspect of the visitor experience is shaped by our collection and delivers an exceptional experience to everyone every time. That involves delivering the program of events, with something new each season for our regular visitors and locals, as well as ongoing events to inspire our occasional visitors.

With our impressive collections, inspiring landscapes and centuries of history, there’s everything here to fire your imagination, to create events and deliver outstanding interpretation. You’ll work with the house team to understand our spirit of place, ensuring high standards of presentation and service as part of the visitor experience team.

Please also read the full role profile, attached to the end of this advert.

Who we’re looking for

This job is all about providing a service. To be fantastic in this role, you’ll need to;

• Experience of delivering inspirational engagement activities
• Have good people skills, enabling good working relationships with those in your team and across the property
• Understanding of how to interpret significant collections to varied audiences.
• Excellent organisational skills, and the ability to time manage projects successfully
• Have good interpersonal skills, able to deal with visitors in a variety of situations
• Have a flexible customer focused approach with experience in delivering high standards of customer service
• Experience of working with and supervising volunteers
• Empathy with aims of the National Trust, with genuine interest and knowledge of the work of the Trust

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Flexible working whenever possible
• Free parking at most locations
• Free entry to our properties for you, a guest and your children (under 18)
• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.